WE'VE GOT MAIL

I have just been to sign for my electricity supply in the Svilengrad office where they would only register the account in my company name, which means I pay the business tariff rate: however the water company accepted me as a private account.

What (if any) are the guidelines on this? I have been told that the electricity companies are now supposed to offer “domestic” tariffs to UK owners. Could you please help to clarify the legality of this. Also, my December bill seems excessive to me – what can I do, if anything, about it?
 

Susanna Mitchell, Svilengrad

VAGABOND: The Svilengrad branch of EVN, the electricity supply company, said they register clients' accounts depending on their ownership status. Ownership is evidenced by the deeds – so if your deeds carry a company name, they open a business account, and if the deeds carry an individual person's name, they open a private account. The water company in Svilengrad is more flexible – they will register you as a private account even if your property is company-owned, provided you state that you will be only using the water for domestic purposes. Being private companies, the two utilities decide on their own individual policies, which are valid for Bulgarian citizens and foreigners alike.

If you find your electricity bill to be excessive, compare consumption figures on your paper bill to those in the meter. The latter should be larger, if the opposite is the case, you're being cheated. If so, address the local branch of the electricity supply company, they are supposed to do an internal investigation based on your complaint.



DEAR VAGABOND,

I do not understand the meaning of the “inverted” section of VAGABOND. What do you achieve by printing a few inverted pages of the magazine?

Nevena Stoynova, Sofia

VAGABOND: INVERTED pages? Anyone see any inverted pages in this magazine?



DEAR VAGABOND,

Your article entitled “About-Face” is wonderful as it is very creative and illustrative. It provides a really in-depth explanation of discrimination against women. Please, accept the compliments of the whole team of the Bulgarian Helsinki Committee.

Daniela Furtunova, Sofia


DEAR VAGABOND,

Is Vagabond available at kiosks or is it exclusively subscription only?

VAGABOND: This magazine has never been subscription only, but do note that we now offer free 12-month subscriptions both in Bulgaria and abroad.
 

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