IT industry Bulgaria

Each day, millions of users in Bulgaria use effective, secure and fast bank services from their mobile phones and computers. To a large extent, this is thanks to the vision and targeted efforts of a Bulgarian software developer, who started working in this nation's nascent fintech sector in the late 1990s. Today, the e-banking platform developed by Dais Software is used by four of Bulgaria's five largest banks. The company is now ready to make a step forward and introduce itself on the international market.

The digital world is full of opportunities for business development – and with dangers that threaten not only the organization's security, but also the safety of its employees, partners and clients. Cybersecurity threats are growing, and so is hackers' ingenuity. Companies also have to comply with the EU's cybersecurity requirements. The partnership with a reliable integrator of IT solutions and services is the best way for an organization to ensure its trouble-free operations and reliable protection.

The success stories of women in the IT industry deserve more attention, as they are the example of how a challenging, exciting and demanding new field can grow and benefit from their presence. The story of Ivanka Kabranova is a case in point. She is currently Identity Architect at KPMG IT Service, a highly responsible position that is key for the company's clients' transition to cloud services.

Monitoring production lines, identifying anomalies, changes in certain objects or the presence of several parameters in the environment: all businesses have some key processes that can be significantly improved with the help of AI trained to monitor their proper execution. LIREX AI is a platform that does exactly this.

Unified communications, or UC, is one of the invisible, but crucial systems that make businesses and companies fit for the changes of the modern world and helps them to be more efficient and better in their employees and customers' journeys. It is a complex set of products that includes scores of features, from instant messaging and audio and video conferencing to desktop and data sharing. Mitel Networks is one of the global leaders in the field, a company with 50 years of history of excellence.

Anthill is a Software Solutions Center that acts as a strategic R&D partner to product companies pursuing quick but sustainable success by building their own effective, high-performing technical teams. The job of Valeria Djukic as Anthill's Operations Lead is instrumental for achieving this mission and she is more than well prepared for it. Before she joined the company, in 2022, she gained broad competence in business development, operations, and project management across diverse industry sectors.

For 40 years, TTEC has helped companies across the globe to balance the competing priorities of improved satisfaction with lower costs in their customer experience. TTEC's outstanding BPO, technology, consulting, and analytics services provide optimized customer care, tech support, sales, AI operations, and trust and safety solutions that feel human even when they are not.

In 2004, TTEC arrived in Bulgaria. Its offices specialize in customers' service and technical maintenance. Stefan Karagyaurov, Executive Director Operations (Europe) and Country Director Bulgaria, shares more.

Using technology to turn ideas into value is the core mission of Hewlett Packard Enterprise operated by Selectium. To achieve this goal the company has put the accent on building strong teams managed by skilled and dedicated professionals. In 2021, its Bulgarian office was headed by a woman with amazing expertise and determination.  Mariya Kosanova has worked in the IT industry since 2007, a true native in the Bulgarian high-tech industry.

Service outsourcing in Bulgaria is hardly news. However, a Bulgarian company has successfully redefined not just the meaning of this cliché, but has filled it with new meaning. For over 20 years now Lirex BS, a part of the LIREX group, has been bravely conquering new ground, establishing itself as a managed services leader on four continents.

Bulgarian IT industry is the most rapidly developing sector of the local economy. What are the challenges that it faces? What is the climate in which it operates? What changes did it experience in the past 10 years? The answers to these questions, and many more, are crucial for anyone who tries to understand the local market, to make sound investments and to seek the best IT solutions for their organisation.