BULGARIA: FROM A NEARSHORING DESTINATION TO A CO-INNOVATION HUB FOR GLOBAL TECH LEADERS

A decade ago the IT sector in Bulgaria was pretty much focused around outsourcing services for Western companies. Today, Bulgaria's IT ecosystem is one of the drivers and enablers when it comes to digital transformation, artificial intelligence and smart solutions.

Nearsurance: The Unique Collaboration Model by ICT Strypes

ICT Strypes, one of the leading IT companies in Bulgaria, has found the way to augment the traditional IT outsourcing delivery model bringing accountability and closeness to the client in every innovation project. The company's teams in Bulgaria act as an extension of the clients' R&D, sharing ownership and responsibilty, while an Outsourcing Manager is located at the client's site to bridge the teams and assure alignment.

Building trust with clients is hard, especially when most communication happens online. It takes understanding what your client wants to build, why they want to build it, and being honest with them about whether their expectations on scope, time, and cost are realistic. When cultural differences are small and the focus is on delivering real results, trust isn't an illusion – it just takes a bit of extra effort: tangible demos, honest feedback, and outcomes that truly matter. That's what we call Nearsurance.

Miroslav Grozev, Group Manager at ICT Strypes.

Bulgaria Behind Recent Breakthroughs in Healthcare, Semiconductors, Agriculture and Manufacturing

The Nearsurance approach has helped ICT Strypes position its teams in Bulgaria at the heart of major innovation projects in a number of industries. The company develops predictive analytics, digital twins, and smart automation projects leveraging the potential of AI and making a true global impact.

We partner with world industry leaders on key development projects. The impact we make from Bulgaria is tremendous – we help the semiconductor industry reduce unexpected costs and delays caused by manufacturing interruptions around the globe, thanks to our platform for remote diagnostics and predictive maintenance. In the transport and logistics industry, our teams support some of the largest port terminals in the world to operate efficiently through our port management and terminal scheduling systems. In healthcare, we develop software and research in the areas of radiology, CT scans and MRI, using complex LLM and algorithms to improve the process and accuracy in disease detection models. Focusing on people, technology, and innovation – these are the areas that inspire us to create even more success stories.

Angel Uzunov, Head of Department, ICT Strypes.

ICT Strypes, part of ICT Group, is a technology company delivering end-to-end software solutions. Established in 2008, the company has grown into a trusted partner for some of the world's largest high-tech companies, providing expertise in application development, IT infrastructure, remote diagnostics, and data-driven innovations.

With more than 800 professionals located in Sofia, Plovdiv, Burgas, Varna and Eindhoven, ICT Strypes combines global know-how with regional talent to deliver scalable, future-proof solutions. Its portfolio spans multiple industries, including semiconductors, energy, transport and logistics, healthcare, and agriculture, where the company enables clients to innovate faster and operate more efficiently.

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