So, what makes Bulgaria an attractive outsourcing destination?
"In the recent years Bulgaria has confirmed its position as one of the most attractive outsourcing destinations in Europe thanks to the resources available and the favorable economic environment and stability. The high-level of education and foreign language fluency together with the well-developed infrastructure and communications enable attractive conditions for outsourcing of business activities. Our clients value the expertise found on the Bulgarian market in delivering ITO and BPO solutions and the ease at which we upgrade skills and competences we have established," says Stela Tocheva, EMEA Sales Director, Modis.
Stela Tocheva, EMEA Sales Director, Modis
"In 2015, Bulgaria ranked the third most attractive outsourcing location in the world in Business Process Outsourcing (BPO) & Shared Service Location Index of the global consultancy Cushman & Wakefield. Global corporations establish their Shared Service Centers (SSC) in Bulgaria mainly for administrative, finance, HR, logistics, legal and IT support activities," adds Rumen Manev, Director Solutions and Presales, Modis. "The IT outsourcing segment, together with the consolidated BPO segment, form the Bulgarian outsourcing industry, which in 2017 reported 2.1 billion euro in revenues and 4.8% of Bulgaria's GDP that aims to double figures by 2021. Key success factor for the outsourcing industry in Bulgaria is the high qualification of the people working in the sector. It is worth mentioning that our country ranks third worldwide in number of certified IT specialists available and first in number of such per capita in Europe."
Rumen Manev, Director Solutions and Presales, Modis
What changes does the industry undergo and how do companies in Bulgaria adapt to them?
"When outsourcing business activities companies are now looking for long-term partnerships instead of short-term cost savings," elaborates Stela Tocheva. "We can notice the transition from input-based to output-based business models that organizations look for. They expect from companies like ours to get to understand their processes, to refine them and to implement new technologies. Using workflow automation we achieve cost optimization and high quality of the managed services and solutions we deliver which differentiates us from low-cost outsourcing destinations worldwide."
Are there any new outsourcing services that are emerging in the country?
"I would rather say that the services and solutions which have been delivered are getting more complex and bring higher value to our clients. This contributes to the image of Bulgaria as a top outsourcing destination on a global scale," shares Stela Tocheva.
Modis Bulgaria wins a Gold Stevie Award for Company of the Year
Modis Bulgaria was named the winner of a Gold Stevie® Awards in the Company of the Year – Business or Professional Services category in the 16th Annual International Business Awards®.
The International Business Awards are the world's premier business awards program. The 2019 IBAs received a record of 4,000 nominations for organizations of all sizes and in virtually every industry from 74 nations and territories. The nominees competed in categories like Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, Startup of the Year, Corporate Social Responsibility Program of the Year and Executive of the Year.
"We are honored to receive this prestigious award which is the proof of our colleagues' commitment and business accomplishments over the past years. Thanks to our professionalism and hard work Modis Bulgaria is recognized for a second time this year as a leader in the outsourcing industry. In May we were honored with the Outsourcing Service Provider of the Year 2019 award at the Southeast European Innovation, Technology and Sourcing Summit. I cannot be prouder of our team and all the people who are committed to the Modis mission!," said Philippe Rouvrais, SVP, Global Head of Delivery and Solutions at Modis IT Managed Services & Solutions and General Manager at Modis Bulgaria.
The statuette will be awarded during an official ceremony in Vienna, Austria, this October.
Philippe Rouvrais, SVP, Global Head of Delivery and Solutions at Modis IT Managed Services & Solutions and General Manager at Modis Bulgaria