PUTTING CUSTOMER'S NEEDS FIRST ALWAYS PAYS OFF

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PUTTING CUSTOMER'S NEEDS FIRST ALWAYS PAYS OFF © Anthony Georgieff

Pascal Duffy is a French/Irish entrepreneur and senior sales professional who has chosen to work and live in Bulgaria. He has gained first-hand knowledge on the Bulgarian property market in the last ten years and now, he implements his professional understanding and vision in his new real estate project –First Estates agency operating on the higher end property segment in Sofia.

How did you decide to start First Estates?

First Estates came from the desire to create an innovative real estate service on the Sofia market that is strongly focused on customer experience. This is visible through our online platform www.first.bg which offers a variety of possible searches to locate your property: from the classical map, to the possibility to draw the relevant area on the map of Sofia, to look for properties located in close proximity to your location. We give a wide range of details in our property descriptions – from professionally taken property pictures to a 360º virtual tour, a full description of each room, a floor plan and approximate location. We want our clients to get a realistic understanding of the property and help them find their desired property quickly and with ease.

What makes First Estates different?

Our business model. We built the company around the idea of providing an innovative service range, an easy to use search platform, and personalized support at each step of developing our clients' real estate projects. I believe you should choose to work with a property consultant for his knowledge and capacity to defend your interests as a customer and not run around 10 different agencies just because you like a property in their portfolio. As an agency we look at the whole market for our clients and do not hesitate to work with other agencies for the benefit of our customers. When you meet with one of our consultants you will be interviewed, and your answers will allow us to determine what you are looking for with greater precision and avoid wasting your time with unnecessary viewings.

Who is your target client?

Our clients come from a diverse range of backgrounds, nationalities and ages. In general we offer residential properties in the most desirable, southern areas of Sofia (Center, Lozenets, Iztok, Ivan Vazov, etc.) We focus on various property types: newly build, resale or properties for renovation with the potential to become a very desirable home or an investment. We also just opened a retail and office department under the management of Mira Karabiberova, a well-known real-estate professional in the retail and commercial field.

How do you guarantee that you offer the best quality of service to your clients?

We concentrate on the client's needs, on whether they are realistic or should be refocused. The process can take up to a few months, which we are happy to invest in each of our customers. However, I believe our best asset is the offering an all-round comprehensive range of customer services by adding architectural services through our in-house architect, professional property valuations, property management, mortgage brokerage, legal advances and even insurance policies through our exclusive partnership with NetIns Brokers.

What is the future of the property market in Bulgaria?

The property market in Sofia has been picking up over the last 6 months. The number of enquiries for property acquisitions saw a sharp increase and there is a significant increase in the number of transactions. We are definitely moving out of the recession and prices have been stabilizing. If this continues, we will see a slow increase in prices over the first 6 months of 2015. We will hardly return to pre-crisis levels soon; but we can expect a realistic 5 to 7% increase for 2015 and perhaps even more depending on the area. If you are curious to learn more articles and news on the topic, visit First Estates blog.

First Estates
Sofia, 27A Moskovska St, floor 1
Call 0700 15 15 1
www.first.bg

Read 2129 times Last modified on Tuesday, 16 December 2014 15:31

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